Shipping Policy

**1. Introduction**

 

This Shipping Policy outlines the terms and conditions governing the shipping of products purchased from Arda Trucks ("we", "us", or "our") to customers within Australia. By placing an order with us, you agree to accept the terms of this Shipping Policy.

 

**2. Shipping Methods and Times**

 

We offer the following shipping methods within Australia:

 

- Standard Shipping: Delivery typically takes 3-7 business days from the date of dispatch, depending on your location.

- Express Shipping: Delivery typically takes 1-3 business days from the date of dispatch, depending on your location.

 

Please note that these delivery times are estimates only and may vary due to factors beyond our control, such as postal delays or unforeseen circumstances.

 

**3. Shipping Costs**

 

Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. The shipping cost will be displayed during the checkout process before you confirm your order.

 

**4. Dispatch and Delivery**

 

We aim to dispatch all orders within 1-2 business days of receiving payment. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

 

Delivery will be made to the address specified in your order. It is your responsibility to ensure that the delivery address is accurate and complete. We are not liable for any delays or losses caused by inaccurate or incomplete address details provided by you.

 

If you are not available to receive the delivery, the courier may leave a card with instructions for collection or redelivery. Additional charges may apply for redelivery attempts.

 

**5. Authority to Leave**

 

By default, our couriers require a signature upon delivery. However, you may provide authority to leave the parcel unattended at the delivery address by providing specific instructions during the checkout process. Please note that if you choose to authorize the parcel to be left unattended, we are not liable for any loss, theft, or damage to the parcel after delivery.

 

**6. Shipping Restrictions**

 

We only ship within Australia. We do not ship to PO boxes, parcel lockers, or international addresses.

 

**7. Damaged or Lost Shipments**

 

If your order arrives damaged or is lost in transit, please contact us immediately at info@ardatrucks.com. We will work with the courier to investigate the issue and arrange a replacement or refund as appropriate.

 

**8. Change of Mind Returns**

 

We do not accept returns for change of mind. However, if you receive the wrong item or if the item is faulty or damaged upon receipt, please refer to our Returns Policy for instructions on how to return the item.

 

**9. Contact Us**

 

If you have any questions or concerns about our Shipping Policy, please contact us at:

 

Arda Trucks  

Email: info@ardatrucks.com  

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This Shipping Policy was last updated on 30th May 2024.